national emblem Government of India Ministry Of Personnel, Public Grievances & Pensions Department of Administrative Reforms & Public Grievances
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)

Department Wise Status of Grievance as on 20/08/2019

Organization Name Received # Disposed % Disposed 0-60 Days 60-180 Days 180-365 Days More than 1 Year
Administrative Reforms and PG 1425 1421 99.72 3 1 0 0
Ayush 8523 8330 97.74 152 38 3 0
O/o the Comptroller & Auditor General of India 10812 10654 98.54 123 28 7 0
Central Board of Direct Taxes (Income Tax) 132889 130100 97.90 2443 337 9 0
Central Board of Excise and Customs 60631 59695 98.46 901 35 0 0
Atomic Energy 5590 4964 88.80 111 57 103 355
Bio Technology 908 837 92.18 17 16 11 27
Culture 7306 6815 93.28 204 117 140 30
Corporate Affairs 29765 29023 97.51 454 160 83 45
Ex Servicemen Welfare 23019 22632 98.32 376 11 0 0
Defence Production 8828 8673 98.24 151 4 0 0
Defence Research and Development 2915 2855 97.94 53 7 0 0
Financial Services (Banking Division) 367264 359313 97.84 7003 780 113 55
Financial Services (Insurance Division) 40831 39968 97.89 810 41 4 8
Financial Services (Pension Reforms) 1875 1833 97.76 42 0 0 0
Justice 33094 32903 99.42 170 19 1 1
Heavy Industry 5579 5490 98.40 89 0 0 0
Health & Family Welfare 78488 77093 98.22 1176 188 20 11
Health Research 3291 3114 94.62 57 36 29 55
Legal Affairs 11336 8585 75.73 301 462 408 1580
Agriculture and Cooperation 19540 18718 95.79 645 158 16 3
Animal Husbandry, Dairying and Fisheries 4500 4118 91.51 167 87 91 37
Agriculture Research and Education 6116 5900 96.47 148 66 2 0
Consumer Affairs 29063 28232 97.14 815 14 1 1
Earth Sciences 1850 1823 98.54 26 1 0 0
Commerce 14495 14261 98.39 203 23 2 6
Chemicals and Petrochemicals 1982 1968 99.29 13 0 1 0
Empowerment of Persons with Disabilities 8901 8745 98.25 149 7 0 0
Investment & Public Asset Management 1580 1544 97.72 29 6 1 0
Drinking Water and Sanitation 8938 8489 94.98 182 77 162 28
Economic Affairs 16274 16106 98.97 110 46 7 5
Expenditure 11788 11767 99.82 18 3 0 0
Food and Public Distribution 13555 13370 98.64 185 0 0 0
Food Processing Industries 1834 1827 99.62 4 3 0 0
Fertilizers 1801 1740 96.61 55 6 0 0
Industrial Policy & Promotion 7657 7619 99.50 36 0 2 0
Land Resources 2648 2524 95.32 116 7 1 0
Development of North Eastern Region 1007 994 98.71 5 4 3 1
Personnel and Training 96385 95099 98.67 694 236 182 174
Rural Development 15432 13840 89.68 817 371 301 103
Revenue 90690 86137 94.98 2542 956 876 179
Science and Technology 7410 7301 98.53 92 15 2 0
School Education and Literacy 60143 58683 97.57 1328 119 9 4
Scientific & Industrial Research 4213 3999 94.92 101 88 17 8
Skill Development and Entrepreneurship 9004 8782 97.53 163 35 18 6
Telecommunications 249373 246398 98.81 2728 204 30 13
Housing and Urban Affairs 44441 43393 97.64 873 124 29 22
Women and Child Development 15072 14843 98.48 217 12 0 0
Pharmaceutical 6469 6413 99.13 44 7 4 1
NITI Aayog 5250 5208 99.20 41 1 0 0
Posts 143563 141428 98.51 1923 72 39 101
Public Enterprises 3744 3705 98.96 38 1 0 0
Higher Education 85040 82823 97.39 1990 199 16 12
Space 2017 1942 96.28 37 16 10 12
Sports 6596 6399 97.01 137 51 7 2
Tourism 4395 4368 99.39 26 1 0 0
Defence Finance 25986 24358 93.74 1502 123 3 0
Official Language 1257 1228 97.69 22 6 1 0
Legislative Department 2409 2110 87.59 59 146 57 37
Coal 17492 16638 95.12 364 169 121 200
External Affairs 42463 42190 99.36 265 8 0 0
Home Affairs 100768 91372 90.68 4601 2109 1735 951
Electronics & Information Technology 22514 22027 97.84 410 60 8 9
Parliamentary Affairs 2948 2939 99.69 9 0 0 0
Water Resources, River Development & Ganga Rejuvenuation, 14566 13942 95.72 449 111 45 19
Mines 4089 3867 94.57 88 48 32 54
Micro Small and Medium Enterprises 8154 8007 98.20 140 7 0 0
Civil Aviation 21884 20938 95.68 670 251 18 7
Defence 54861 50745 92.50 1428 1340 1072 276
Environment, Forest and Climate Change 22277 21783 97.78 339 115 37 3
Information and Broadcasting 28758 27875 96.93 682 175 26 0
Labour and Employment 120754 119292 98.79 1422 21 7 12
Minority Affairs 6958 5809 83.49 269 539 273 68
New and Renewable Energy 3604 3562 98.83 37 5 0 0
Panchayati Raj 5321 5240 98.48 79 2 0 0
Railways, ( Railway Board) 202041 196998 97.50 3423 984 325 311
Road Transport and Highways 38801 37347 96.25 1070 222 112 50
Social Justice and Empowerment 15776 14435 91.50 297 419 276 349
Statistics and Programme Implementation 1793 1762 98.27 24 7 0 0
Steel 5768 5721 99.19 47 0 0 0
Youth Affairs 3476 3382 97.30 54 29 11 0
Petroleum and Natural Gas 62018 60795 98.03 1151 66 2 4
Power 14804 14496 97.92 193 65 35 15
Shipping 6280 5965 94.98 154 95 64 2
Tribal Affairs 3524 3341 94.81 128 52 3 0
Textiles 5335 5241 98.24 87 7 0 0
Unique Identification Authority of India 37133 36427 98.10 690 16 0 0
# Disposals include the carry forward receipts of the previous year(s)