Any Grievance sent by email will not be attended to / entertained. Please lodge your grievance at the website.
ABOUT CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an
online web-enabled system over NICNET developed by NIC, in association with
Directorate of Public Grievances (DPG) and Department of Administrative Reforms
and Public Grievances (DARPG). CPGRAMS is the platform based on web
technology which primarily aims to enable submission of grievances by the
aggrieved citizens from anywhere and anytime (24x7) basis to
Ministries/Departments/Organisations who scrutinize and take action for speedy
and favorable redress of these grievances. Tracking grievances is also facilitated
on this portal through the system generated unique registration number.
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Issues which are not taken up for redress :
- Subjudice cases or any matter concerning judgment given by any court.
- Personal and family disputes.
- RTI matters.
- Anything that impacts upon territorial integrity of the country orfriendly relations with other countries.
- Suggestions.
Note : If you have not got a satifactory redress of your grievance within a reasonable period of time,relating to Ministries/Departments and Organisations under the purview of Directorate of Public Grievances(DPG), Cabinet Secretariat, GOI, you may seek help of DPG in resolution. Please click here for details.
WHAT'S NEW
- 22 Jun 2021 Reduction of stipulated time limit for disposal of Public Grievance in CPGRAMS (PDF - 474 KB)
- 19 Feb 2021 Issue of advisory to Ministries/Departments (PDF - 346 KB)
- 22 Sep 2020 Tracking of grievance registered in CPGRAMS (PDF - 660 KB)
- 31 Mar 2020 Handling of Public Grievances received in CPGRAMS on COVID-19 in States/UTs (PDF - 188 KB)
- 30 Mar 2020 Handling Public Grievances pertaining to COVID-19 in Ministries /Departments of GoI (PDF - 108 KB )
