DIRECTORS OF GRIEVANCES IN CENTRAL GOVERNMENT MINISTRIES/DEPARTMENTS
(As on 01 Apr, 2007) 

The Government of India, in its efforts to provide more responsive and citizen-friendly services to the public, has set up Public Grievance Redress Machinery in each of its Ministries/Departments. A senior officer has been designated as Director of Grievances in each of these Ministries/Departments. The designated officer will generally be available for meeting complainants from 1000 hours to 1300 hours every Wednesday.  These officers have been vested with the powers to call for files/ papers relating to public grievances in cases in which a decision is pending for more than two months and take a decision with the approval of the Secretary/ Head of the Department of the Ministry/Department concerned. Members of Public are advised to address their grievances to the Director of Grievances of the concerned Ministry/Department for redress.

 Since the public grievances are redressed in a decentralized manner, it is requested that the grievances may first be taken up with the Ministry/Department concerned.  In case the grievance is not redressed within the prescribed time frame, only then the same may be sent to the Department of Administrative Reforms & Public Grievances or Directorate of Public Grievances.  The list of Directors of Grievances is as follows:-

Note 1:            For grievances pertaining to the following Ministries/Departments you may write to:

Ministries/Departments

Railways, Posts, Telecom(incl.BSNL & MTNL), Urban Development (DDA,L&DO,CPWD,etc), Petroleum & Natural Gas,Civil Aviation(IA,AI,AAI, etc), Shipping, Road Transport & Highways,Tourism, Public Sector Banks, Central Government Health Scheme, Public Sector Insurance Companies, National Saving Scheme of Ministry of Finance , Employees Provident Fund Organisation, Regional Passport Authorities, Central Board of Secondary Education, Kendriya Vidyalaya Sangathan, National Institute of Open Schooling, Navodaya Viyalaya Samiti, Central Universities, ESI Hospitals and Dispensaries directly controlled by ESI corporation under Ministry of Labour.

If your grievance relates to a Government Department or Organisation not listed above You may lodge your grievance online with Department of Administrative Reforms and Public Grievances and monitor its status on our website at  http://darpg-greivance.nic.in.

Note 2:           Your grievance petition should clearly indicate the name of Ministries/ Departments with following information:-

(a)            Name and address of the complainant

(b)            Specific grievance

(c)             Designation and full address of the government authority approached   earlier  for redress

(d)            Reference number/ date of the government authority concerned.

Note 3:            Complaints pertaining to disciplinary matters covered by statutory rules, bilateral disputes and matters pending in courts/tribunals may not be taken up.

Note 4:            To provide quality public services to the citizen in a hassle-free manner, Citizen’s Charters have been formulated in various Central Government Ministries/Departments.  You may get useful information from our website www.goicharters.nic.in.

Note 5:            As a Citizen-centric initiative and with a view to providing the citizen’s speedy and hassle free access to information relating to various public services, Central Government Ministries/ Departments/ Organisations with large public interface have set up Information and Facilitation Counters (IFC) where information relating to various activities/services and schemes are provided to the citizens.  Representations and applications are also accepted at the IFCs.

Note 6:           In case a grievance relating to Ministry/Department/ Organisation not listed above and is not redressed within a period of two months, you may write to:                     

Smt. Shyamalima Banerjee,                    Smt. Rajni Razdan

Director (Public Grievances),                  Secretary,        

Department of Administrative                 Department of Administrative

Reforms & Public Grievances,               Reforms, Public Grievances and Pension.

Ministry of Personnel, Public                  Ministry of Personnel, Public     

Grievances  and Pensions,                     Grievances and Pensions,

Sardar Patel Bhavan, Sansad Marg,       Sardar Patel Bhavan, Sansad Marg,

New Delhi –110 001.                                  New Delhi-110001.

Tele: 011-23745472                                    Tele: 011-2374 2546

Fax: 011-2374 2133                                    Fax: 011-2374 2133

e-mail: sbanerjee@arpg.nic.in                e-mail: as-arpg@nic.in

Visit our website                 : http://darpg.nic.in